GCX-WFM GUIDE CLOUD CX WORKFORCE MANAGEMENT CERTIFICATION TORRENT & FREE PDF GENESYS REALISTIC CLOUD CX WORKFORCE MANAGEMENT CERTIFICATION

GCX-WFM Guide Cloud CX Workforce Management Certification Torrent & Free PDF Genesys Realistic Cloud CX Workforce Management Certification

GCX-WFM Guide Cloud CX Workforce Management Certification Torrent & Free PDF Genesys Realistic Cloud CX Workforce Management Certification

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Genesys Cloud CX Workforce Management Certification Sample Questions (Q70-Q75):

NEW QUESTION # 70
In Genesys Cloud, what action is necessary to finalize a work plan after configuration?
Response:

  • A. Validate and save the work plan
  • B. Assign to the Agent Manager
  • C. Submit for approval
  • D. Configure Real-Time Adherence

Answer: A


NEW QUESTION # 71
In Genesys Cloud, which feature provides an administrator with a real-time view of agent adherence to scheduled tasks?
Response:

  • A. Adherence Dashboard
  • B. Real-Time Adherence View
  • C. Historical Adherence Report
  • D. Agent Availability Tracker

Answer: B


NEW QUESTION # 72
Which two actions can an administrator take in the Schedule Editor?
(Choose two)
Response:

  • A. Generate a load-based schedule
  • B. Edit individual agent shifts
  • C. Deny adherence exceptions
  • D. Approve quality control metrics

Answer: A,B


NEW QUESTION # 73
Which feature allows you to partition agents based on the types of interactions they handle?
Response:

  • A. Service Goal Groups
  • B. Management Units
  • C. Workplans
  • D. Forecast

Answer: B


NEW QUESTION # 74
Which two elements can be adjusted when creating a load-based schedule?
(Choose two)
Response:

  • A. Agent availability
  • B. Shift start and end times
  • C. Forecasted call volume
  • D. Activity code adherence

Answer: B,C


NEW QUESTION # 75
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